At Payment Assist Ltd, we believe that strong compliance and risk management are essential to protecting our customers and maintaining trust. As a firm regulated by the Financial Conduct Authority (FCA), we are committed to operating with integrity, transparency, and accountability in everything we do.

How We Manage Risk

Our dedicated Compliance & Risk functions oversee a comprehensive framework designed to identify, assess, and manage risks across the business. This includes:

• Ongoing monitoring of regulatory developments and emerging risks.
• Maintaining a detailed Risk Register and internal control environment.
• Integrating compliance considerations into all operational and strategic decisions.
• Providing regular training and guidance to all employees to promote a culture of compliance.

Putting Customers First

We are guided by the FCA’s Consumer Duty, ensuring we deliver good outcomes for our customers and act in their best interests. We are particularly focused on supporting customers who may be vulnerable or in financial difficulty, ensuring fair treatment and clear communication at every stage of their journey with us.

Governance and Oversight

Our Compliance & Risk functions operate independently and reports directly to the Board. This ensures effective oversight, transparency, and a continuous focus on ethical conduct and regulatory excellence.

Contact Us

If you would like to learn more about our compliance approach or raise a concern, please contact our Compliance Team at:
📧 compliance@payment-assist.co.uk
📍 Payment Assist Ltd, Pera Business Park, Nottingham Road, Melton Mowbray, Leicestershire, LE13 0PB