© 2022 Payment Assist Ltd. All rights reserved.
"Payment Assist" and the Payment Assist logo are trademarks of Payment Assist Ltd.
Payment Assist Ltd are registered with the Office of the Information Commissioner (No. ZA108970)
Payment Assist Ltd is authorised and regulated by the Financial Conduct Authority and entered on the
Financial Services Register under firm registration number 622544.
You must have a valid UK based debit card to be accepted by Payment Assist for finance. Credit cards and certain debit cards are not allowed, these include prepaid debit cards and cards that do not allow continuous payments to be set up.
Should you be in an IVA, we will need some additional information from you to assess your application, including a letter from the IVA company confirming that you are allowed to take out this finance and personal bank statements.
Should you wish to make a complaint, please email us at complaints@payment-assist.co.uk, call us on 01664 503 151 (Calls may be monitored) or
write to Complaints Department, Payment Assist Ltd, Pera Business Park, Nottingham Road, Melton Mowbray, LE13 0PB.
Should we not be able to satisfy your complaint, you can have your case
impartially reviewed again by Payment Assist’s Complaints Adjudicator
who is situated outside of the regular customer service teams. You also
have the right to take your complaint to the Financial Ombudsman Service
on all our regulated products, further information can be found at
www.financial-ombudsman.org.uk.
Please click here to see our full complaints procedure.
